Privacy Policy

Last updated: 1 November 2025

This Privacy Policy explains how DMS LOGISTICS SOFTWARE (HOLDINGS) LIMITED ("DMS Logistics", "we", "us") collects, uses, discloses, and safeguards information about you when you use our websites, products, and services (collectively, the "Services"). We act as the data controller for personal data we process.

Scope

This Policy applies to information collected through the Services and from related communications (e.g., email, SMS). It does not apply to third‑party services that are governed by their own policies.

Information we collect

• Account and contact data: name, company, role, email address, phone number.
• Operational data: information you submit within sourcing, procurement, and logistics workflows.
• Device and usage data: IP address, user agent, pages viewed, features used, timestamps.
• Cookies and similar technologies: identifiers and analytics events (see "Cookies" below).
• SMS program data: phone number (E.164), consent status, keyword responses, carrier‑required metadata.

How we use information

• Provide, operate, secure, and improve the Services.
• Set up and manage accounts, provide support, and communicate service updates.
• Process transactions and maintain records for compliance and auditing.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms.

Legal bases (EEA/UK)

• Contract: processing necessary to provide the Services you request.
• Legitimate interests: to secure and improve the Services and support users.
• Consent: for optional communications (e.g., SMS opt‑in) and certain cookies.
• Legal obligation: to meet regulatory and tax requirements.

Sharing and disclosures

We share information with trusted service providers (e.g., hosting, analytics, communications) who process data on our behalf under appropriate contracts. We may disclose information to comply with law, protect rights and safety, or in connection with corporate transactions (e.g., merger, acquisition).

International transfers

We may transfer personal data outside your country. Where required, we use appropriate safeguards (e.g., UK/EEA Standard Contractual Clauses) to protect your information.

Data retention

We retain personal data for as long as needed to provide the Services and as required by law. Retention periods vary based on the type of data and our legal/operational obligations.

Security

We use administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit and at rest where appropriate. No method of transmission or storage is completely secure.

Cookies and similar technologies

We use cookies and similar technologies for essential site functionality, analytics, and to remember preferences. You can control cookies via your browser settings. Where required, we will ask for your consent.

SMS program disclosures

By opting in, you agree to receive recurring transactional SMS notifications related to your account activity within the DMS Logistics platform (sourcing, procurement, and logistics workflows). Message frequency varies based on your business activity and workflow triggers. Message & data rates may apply. Reply STOP to cancel, HELP for help. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase.

Mobile information sharing

We do not share, sell, or rent mobile phone numbers or SMS opt-in data to third parties for marketing or promotional purposes. Your mobile information is used solely for the purpose of delivering transactional platform notifications related to your account activity within the DMS Logistics supply chain management system. We may share your phone number with our SMS service provider (acting as a data processor under contract) solely to deliver messages you have requested, but we do not permit them to use your information for any other purpose.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, object to or restrict processing, and withdraw consent. In California, you may have rights under the CCPA/CPRA, including the right to know, delete, correct, and limit use of sensitive information.

How to exercise your rights

To exercise rights, contact us using the details below. We may request information to verify your identity. You may also have the right to complain to your local data protection authority.

Children

The Services are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us and we will take appropriate action.

Changes to this policy

We may update this Policy from time to time. The "Last updated" date indicates the latest revision. Significant changes will be notified through the Services or by other appropriate means.

Contact

DMS LOGISTICS SOFTWARE (HOLDINGS) LIMITED
Company number 11012168
Registered office: Beauchamp House, 402-403 Stourport Road, Kidderminster, Worcestershire, United Kingdom, DY11 7BG
Email: [email protected]